Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3

14. nov.. 2020
2 235 700 Ganger

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It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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  • We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p

    Linus Tech TipsLinus Tech TipsMåned siden
    • more replys

      Zeb _Zeb _Time siden
    • ​No, you really don't. ;-)

      Jesse GJesse GDag siden
    • This js what I was gonna say !

      Marc O. ChouinardMarc O. Chouinard3 dager siden
    • @mazkas *youre gunna take the warranty and you’re gunna like it*

      ᚱᛖᚪᛈᛖᚱᚱᛖᚪᛈᛖᚱ4 dager siden
    • @I Hate Communism if the power supply doesn't have a name brand on it, you may want to replace that as well. It's kind of a pain but it'll save you the pain of it dying and potentially taking other components with it in a couple of years.

      Kyle MillerKyle Miller4 dager siden
  • F

    Zack HardingZack Harding4 timer siden
  • 5:14 the guy in the back lmaoo

    EpicMineMan420EpicMineMan42014 timer siden
  • F

    Tejas EbeyTejas EbeyDag siden
  • Best intro from every youtuber

    meow's worldmeow's worldDag siden
  • Actually, pulling one of the ram sticks out of a single stick PC would be an AWESOME troubleshooting problem. Dell tech support is stupid bad...

    Jesse GJesse GDag siden
  • 12:52 "Linus casually walking in the background"

    DanielosDanielosDag siden
  • when canadians are impressed with customer support politeness.

    Ole VikOle Vik2 dager siden
  • You turn it off? :)

    Yani HaighYani Haigh2 dager siden
  • they should absolutely hire that last person

    matt belangermatt belanger2 dager siden
  • Y does it look like you’re in a car paint booth

    Kevin GarzonKevin Garzon3 dager siden
  • Thanks guys, I had to go listen to the entire Cowboy Bebop OST after this :P

    MuppetmonkeeMuppetmonkee3 dager siden
  • The power thing would be an automatic fail for me :/

    Justin W. CharlesJustin W. Charles3 dager siden
  • Nice indeed A++ for the last one :) Thanks for the video. Customer Support is also an ART and should be done only by those who have a Pasion and full understanding of computers so they can explain it easy to understand as in the last MAIN system. Two thumbs up and sadly your experience matches some of mine with Dell.

    Michael BraunMichael Braun3 dager siden
  • WelKoM To IntdiAn TeksuplorT

    Alexander GrufmanAlexander Grufman4 dager siden
  • Watching this is funny while I give my friend my own sketchy tech support

    CaliptoCalipto4 dager siden
  • F for the engineers

    Josh JessJosh Jess4 dager siden
  • this series was SO GOOD!

    Cane FocaCane Foca4 dager siden
  • To be fair I'd forgo tech support altogether if it meant a cheaper computer. Would be nice if they offered that option.

    SportbikerNZSportbikerNZ4 dager siden
  • You shouldn't have told Sarah the issue, let her actually try to figure it out,

    James KoncarJames Koncar5 dager siden
  • this is ridicilous

    Bass BoostedBass Boosted5 dager siden
  • what phone did Linus use to look up the color code on Dell computer at around 7:40?!

    Han HHan H5 dager siden
  • Linus is channeling me at work in this vid.

    InservioInservio5 dager siden
  • As a software tech support manager parts of this cause me actual pain.

    Sidewalk0Sidewalk06 dager siden
  • oh gawd she ripped the ram out, you’re supposed to push down on the tabs ..

    Linux Jedi aka Big EvilLinux Jedi aka Big Evil6 dager siden
  • f

    Yaroslav SmetanaYaroslav Smetana7 dager siden
  • How long can sarah work there before they make her build a pc? Would love to see it

    Ammon FullmerAmmon Fullmer7 dager siden
  • Am I the only one that usually gets one side of the RAM to click into place at a time, and has never had an issue doing it that way?

    Steve FreemanSteve Freeman7 dager siden
  • I used to be a tech at a medical device company. Working devices make money which is probably why we actually use mock devices and video calls to solve customer problems.

    Fresh RutabagaFresh Rutabaga7 dager siden
  • You guys should do a comparison for a male customer versus a female customer. I wonder if the quality of tech support differs depending on gender.

    Rebecca RhodesRebecca Rhodes7 dager siden
  • Please test the complaints-process ass well XD

    Bobby MBobby M8 dager siden
  • F

    Tas ShreveTas Shreve8 dager siden
  • F

    Nik KopiNik Kopi8 dager siden
  • F

    xNightlord ReaperxNightlord Reaper8 dager siden
  • Yo Sarah gave no fucks for the card xD!

    NRT ShyGuyNRT ShyGuy8 dager siden
  • Is that just me, or she looks like Alanis Morissette from early 2000.?!?!?!?!

    Jovan KekicJovan Kekic8 dager siden
  • Guy at 5:15

    RTDesignRTDesign9 dager siden
  • MainGear! EXCELLENT support. Wow!

    Kerby StoudtKerby Stoudt9 dager siden
  • Why are they all callede f*CK?

    Adam lykkegaardAdam lykkegaard9 dager siden
  • I always thought it was seed not seat. Just makes more sense. The port is like the dirt and the connectors are like the roots

    Zach the Sports GuyZach the Sports Guy10 dager siden
  • F

    Svevo FuserSvevo Fuser10 dager siden
  • It was hard to beat the bacon face mask but the support quality from maingear did...

    AtsumariAtsumari10 dager siden
  • “Keep your groin to yourself” now thats something i never thought jake would say, thats more of a Linus thing to say lmao

    Owens TrainsOwens Trains10 dager siden
  • F

    playedbike T2playedbike T210 dager siden
  • If the Maingear guy was a surgeon he could walk you through open heart surgery.

    itdoesntmatteritdoesntmatter10 dager siden
  • ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff dell

    lord Fartwodlord Fartwod11 dager siden
  • Nobody gonna bring up the person who looked thru the garage window at 5:13

    bmx51nx2bmx51nx211 dager siden
  • F

  • I wondered it may not be Dell Canada.... Probably Dell India....

    Ashwin GeorgeAshwin George11 dager siden
  • Linus was big mad.

    ɹǝʞᴉɹʇs ɹǝʞʎɹɹǝʞᴉɹʇs ɹǝʞʎɹ11 dager siden
  • What are the frickin odds... Just when Linus shows up, she dropped the RAM. I hate to say it Linus, but it is clearly your fault.

    Darryl ChandraDarryl Chandra11 dager siden
  • Omg I cringe so hard when she could out that gpu

    Jason JuarezJason Juarez11 dager siden
  • Paint booth as a studio 🤔

    Acan AddictAcan Addict11 dager siden
  • Whats sad alot of the scripts these type of people read they have to go through all these 1 at a time in this order or they get docked on performance reviews 😭. Even if they know what's wrong they're not supposed to until they get to that step. (Not saying this particular guy knows anything)

    xvegeta13xvegeta1311 dager siden
  • They should do suprise calls on their own employeees for a video.

    Alicia FlemingAlicia Fleming12 dager siden
  • I've walked hundreds of people through reseating components inside the tower over the phone, RAM, HDDs, etc. Even in laptops when the RAM is under the keyboard. I would blame the majority of the issues experienced on the lack of soft skills training by their employer. We (Dell North America) had a 6 week course for training hard skills and soft skills. Continued education on new systems and software with constant mentorship for both. There is two classifications for components in any system a CRU (customer replaceable unit) and FRU (field replaceable unit). All CRUs are deemed to be replaceable by a customer over the phone. RAM is a CRU. The support website has all of the teardowns for all Dell models to be able to completely tear down and reassemble a unit. I have no concept of why that Dell Tech was so abysmal, QA score 5; assuming they opened the call correctly, "Thank you for choosing Dell, my name is XXX. how may I help you today?" The last two techs were much more aligned with the support level that I and my local colleagues tried to deliver. Last guy knew what was up, excellent soft skills combined with hard skills. I'd pass that tech with a 100 QA score.

    Rogue ÆmpireRogue Æmpire12 dager siden
  • As a former Dell tech support senior rep, who not only took calls; but, also listen to thousands of ours of calls for quality and tech mentoring, this sent me back into my call center depression.

    Rogue ÆmpireRogue Æmpire12 dager siden
  • what headphones are they wearing...they look amazing

    Ragheb OrfaliRagheb Orfali12 dager siden
  • Origin and Maingear tech support solely is superb

    35 Tan Ze Qi35 Tan Ze Qi12 dager siden
  • Origin PC Tech Support is indeed superb. However Origin loses in value which is sad

    35 Tan Ze Qi35 Tan Ze Qi12 dager siden
  • The thing with tech support is that your performance is measured by how short your call is, this is why most will just tell you to send your PC back and then end the call.

    tristan 123455tristan 12345513 dager siden
  • At least she didn't drop anything...

    SirLoinOfsteak85SirLoinOfsteak8513 dager siden
  • In all fairness, I probably couldn't count to 4 either after having a 45 minute mind numbing conversation like that either

    Preston RayPreston Ray14 dager siden
  • gotta love how mad linus was getting, look companies! outsourcing your service/customer support department doesn't help in any way. these middle eastern companies dont know jack shit about the product/services you provide

    GoukenslayWAOGoukenslayWAO15 dager siden
  • F

    Alistair GrimaAlistair Grima15 dager siden
  • Please tell Sarah that she did a great job. Doing all of these calls back to back is a real challenge and she kept her composure the whole time. #Amazing!

    parkingthoughtparkingthought15 dager siden
  • What feels weird was HP was a good deal... I think I will feel better recommending HP than Dell.

    Sandeep WangdeSandeep Wangde15 dager siden
  • Buy HP, screw dell. This is what I've been telling my friends for 4 and a half years.

    Himank KanalHimank Kanal15 dager siden
  • Everytime they beep the names, I hear "welcome to blabla, my name is "dick" "shit","fuck","crap" etc.

    Johan FredrikssonJohan Fredriksson15 dager siden
  • Rip dell

    Jan PokosJan Pokos15 dager siden
  • I Miss Her

    MisterZMisterZ16 dager siden
  • Half of this video was just Jake cringing

    Cool But ImpossibleCool But Impossible16 dager siden
  • F

    DucNahDucNah16 dager siden
  • cowboy bebop? sort of? very cool either way

    Jeffrey HsiehJeffrey Hsieh16 dager siden
  • f

    Jason MittasJason Mittas16 dager siden
  • F

    KiloKilo16 dager siden
  • maingear pls more ads pls be more recognizable

    JeskidoYTJeskidoYT16 dager siden
  • is no one going to talk about this wonderful set and how much money it might have cost to build it just for this video.

    Registered NooBRegistered NooB16 dager siden
  • Is it just me, or is ms.butt a babe?

    chance bonneauchance bonneau16 dager siden
  • To Dells defense, on their monitors its called dp out

    SultanIOfISwingSultanIOfISwing16 dager siden
  • Had an issue with Dell years ago. Each time service escalated to the next level - they always started at the beginning troubleshooting steps. I finally was so upset that I called a private local company and we did a workaround. Would never use are recommend Dell to anyone.

    Steve ShinkSteve Shink16 dager siden
  • "if some one called me up and said my monitor works but i can't count to 4" i love sassy linus lol'd so hard i scared my cat

    Frosty.Frosty.16 dager siden
  • so why are they in an echo chamber?

    Frosty.Frosty.16 dager siden
  • this made me cry as a computer builder that doesn`t help out at all damm

    Ugur OzkanUgur Ozkan17 dager siden
  • I'm in love

    Rage KingRage King17 dager siden
  • too many comments so it is hard to say, has anyone pointed out that it is unwise to change the components inside the case while the tower case is in a stand-up position? lay down the tower case before you release/replace/reseat any piece on the mainboard.

    Char ZChar Z17 dager siden
  • Why does fell never have people that speak clear english

    Ben MartinBen Martin17 dager siden
  • Person: hi, my pc isn’t booting up. Dell: Tell me when exactly you sat in your chair on Saturday in December 2012

    Le BruceLe Bruce17 dager siden
  • I always wondered why those notches on the memory sticks aren't like more to one side. Cause they are so close to being in the middle its hard to tell sometimes, it should be like near the edge!

    Bring me Peter panBring me Peter pan17 dager siden
  • While the HP laptops I've owned in the past have always been unreliable garbage I've always had good experiences with their tech support.

    Zachary PiconeZachary Picone17 dager siden
  • This video taught me the same thing as the 2018 one. If a friend or family member asks which SI to buy from, point them to Maingear. It's clear they care about their customers' experience. Fantastic.

    Julian RuggieroJulian Ruggiero17 dager siden
  • These videos are just them loving HP while shitting on the others with a little in between

    Jerry HuangJerry Huang18 dager siden
  • I was worried when I had heard in a wan show that some of the companies had gotten worse since last time. I specifically was worried that maingear was one of them, *spoilers* but I am happy I was wrong, and they actually improved.

    Bobbydog66Bobbydog6618 dager siden
  • "The Blond Hair Guy" Yo subtitles legend

    aadityaaaditya19 dager siden
  • That dell logo mistake Sarah made, reminds me of that story from customer support about the customer who got asked "do you have any windows open?`" and the customer replies "Nooo? But I do have a door slightly ajar... Could that be the issue?" Dell is horrible at treating their customers, unless it's the professional market then it is pretty straight forward.

    Phelix KelevraPhelix Kelevra19 dager siden
  • 42 minutes to reseat RAM...jesus.

    dimleaffalldimleaffall19 dager siden
  • I would guess that the reason Ibuypower and cyberpower went to the gpu before the ram was because of the fact that both ram sticks were unseated and you weren't displaying anything.

    YaboiYuriYaboiYuri20 dager siden
  • 20:13 Sarah just pulls a temple of doom on the graphics card

    James HillabyJames Hillaby20 dager siden
  • Omg I'm laughing so hard when she pulled out that GPU!!!

    Creative SpaceCreative Space20 dager siden
  • someone please show this to dell lol

    Neil SharmaNeil Sharma21 dag siden